Goondiwindi Regional Council is committed to maintaining high standards of Customer Service. A full set of standards have been developed and are available from any of Council's offices. For further information please view the following documents:
- Water & Sewerage Customer Service Standards
- DEWS KPI Swim Report
- Drinking Water Quality Management Plan Report 2017/2018
Nil at present
Nil at present
Nil at present
How much does it cost for a water connection?
Water Supply Charges:
Charges apply to users connected to the Council Water Reticulation System.
Purchase of Bulk Water from a Bore:
Bore keys can be purchased annually for access to the Goondiwindi and Toobeah bore. An annual application fee is payable before a key is issued. New keys are payable each financial year (1 July to 30 June). Separate keys are issued for each bore.
Purchase of Bulk Water from a Stand Pipe:
Customers who require a large volume of water for a single purpose can request an onsite standpipe at their property. Customers who are wishing to fill a swimming pool may wish to use this service.
Potable Water (Drinking):
Customers who are not on a Council water supply can buy potable water from the Council standpipe. Water standpipes are available at the Goondiwindi, Inglewood and Texas depots.
Drought Declared - Purchase of Bulk Drinking Water:
For residents purchasing water under the Supply of Domestic Water to Drought Declared Area Policy evidence must be provided if they reside in the region i.e. Rates notice or utility bill for property. Water standpipes are available at the Goondiwindi, Inglewood and Texas depots. Eligible residents are entitled to a maximum of 30,000 litres (30 kilolitres) can be purchased on a three (3) monthly basis. Minimum load of 1,000 litre (1kilolitre) per collection. Applicant is responsible for all costs associated with collection and cartage of water. Council does not guarantee the quality of water once collected.
How to read your water meter:
The black/white numbers, on the left, show the reading in kilolitres. These are the numbers used for billing purposes
The white/red numbers, on the right, show litres used. This dial will continue to move if you have a water leak.
Repairing a Water Leak on your Property
If the water leak is in one of your pipes (the property owner's pipes), you should call a licensed plumber. Please note that you will be charged for the water that your property uses while the leak remains unrepaired.
For further information please refer to GRC 0071 Concealed Water Leak Policy.
If the water leak is in one of Council's pipes, please call Goondiwindi Regional Council.
- To report a water leak during business hours contact please Council on 4671 7400
- For Council Emergencies (outside business hours) in the Goondiwindi area please call 4671 4671
- For Council Emergencies (outside business hours) in the Inglewood and Texas areas please call 4652 183
High Water Use Checklist for Households
There are a number of factors that may cause your water bill to increase. Slight changes within your household consumption or a concealed water leak can impact your bill. The following checklist may help you narrow down what is causing the unusually high water bill.
- Did you have any guests or extra laundry demands?
- Have you had any new water appliance or fittings installed recently?
- Do you see or hear water running or dripping from toilets, taps, pipes or hoses?
- Have you made changes to your garden?
- Is the timer working on your irrigation system?
- If you have a swimming pool is the auto-fill system working properly?
- Has your household been taking longer showers?
- Have you had any recent leaks or plumbing work completed, that could have contributed to increased water use?
- Are re-circulating pumps working on any ornamental water features?
- Check your evaporative air conditioners are functioning correctly.
Water Saving Tips for Commercial Properties
- Conduct monthly inspections of your business, focusing on piping joints, toilets, showers, taps, pump seals, hose nozzles, shut-off valves, cooling towers, etc.
- Poorly maintained equipment can often be prone to leaks. Check any equipment that uses water on a regular basis and put in place preventative maintenance schedules to help avoid potential issues.
- For underground or concealed pipe work, plumbing companies can be employed to use acoustic leak detection units and pressure testing to locate leaks.