Disappointment as Heritage Bank Announces Goondiwindi Agency Closure
Published on 19 January 2026
“Residents will share my disappointment at the news that the Heritage Bank will close its Goondiwindi agency outlet in March,” said the Honourable Cr Lawrence Springborg AM, Mayor of Goondiwindi Regional Council.
“While I acknowledge that this is a commercial decision for the bank, the loss of face-to-face banking services in a regional community like ours is far more than an inconvenience. It represents a significant setback for many locals who rely on personal, accessible support.
“I have penned a letter to the CEO requesting that based on our lived experience of the negative impact of these closures to regional communities, that they reconsider their decision to close this outlet.
“Experience has shown that the actual impact of bank closures is often greater than initially suggested. It is our most vulnerable residents — including older people, those without reliable access to digital services, and small businesses — who are most affected by the withdrawal of in-person banking. Elderly members of our community are fearful of scammers and fraudulent activity over the phone or online for banking purposes. It’s therefore no surprise that this decision has sparked concern within the community.
“But they aren’t the only ones impacted, whether it be accessing cash floats, end-of-day business banking, the regular changeover of signatories for community group committee members or opening the first bank account for a young person, a physical bank still has a vital role in the community,” he said.
Mayor Springborg said, “This closure is particularly concerning given the commitment made at the time of the merger between Heritage Bank and People’s Choice that there would be no branch closures.”
“Unlike some of our smaller towns, the Goondiwindi township fortunately has other physical banks to support residents and businesses, but this trend of removing in-person services is worrying to all regional communities,” he said.