Water Sustainability

The black/white numbers, on the left, show the reading in kilolitres. These are the numbers used for billing purposes

The white/red numbers, on the right, show litres used.

If this dial continues to move when all water taps are turned off inside the property it may indicate you have a leak.

How to read your water meter information sheet(PDF, 288KB)

Repairing a Water Leak on your Property

If you do have a water leak on your property you first need to identify if the leak is coming from one of your pipes or from a Council pipe.

If the water leak is in one of your pipes then you should call a licensed plumber. Please note: you will be charged for the water that your property uses while the leak remains unrepaired. This is why calling a plumber as soon as you notice the leak is important.

All charges for water passing through the water meter, and maintenance and repair of the internal water service (i.e. on the property owner’s side of the water meter) are the responsibility of the property owner. However, it is acknowledged that sometimes a case exists for waiving of water charges in the event of concealed water leaks.

For more information on this refer to Council's Concealed Water Leak Policy(PDF, 177KB) .

Did you know there are lots of reasons why your water bill can increase?

Slight changes within your household water use or a hidden water leak can cause your water bill to skyrocket.

We’ve put together a handy checklist to help you narrow down what might be causing your unusually high water bill:

• Did you have any guests or extra laundry loads?
• Have you had any new appliances or fittings installed lately that use water?
• Do you hear or see water running or dripping from toilets, taps, pipes, or hoses?
• Is the timer working on your irrigation system?
• Has someone in your home been taking longer showers than usual?
• Have you had any recent leaks or plumbing work completed that could have contributed to increased water use?
• Is your evaporative air conditioner working properly?
• Are recirculating pumps working on any ornamental water features? (i.e., water fountain)
• Is your swimming pool auto-fill system working properly?

These could all be reasons why your water bill is higher than you expected.

Making sure your business is water wise is important too!

Here are some easy tips to help your business save water:

1. Conduct monthly inspections of your business, focusing on piping joints, toilets, showers, taps, pump seals, hose nozzles, shut-off valves, cooling towers, etc. Even the smallest leak can mean a lot of wasted water.
2. Poorly maintained equipment can often be prone to leaks. Check any equipment that uses water on a regular basis and put in place preventative maintenance schedules to help avoid potential issues.
3. For underground or concealed pipe work, plumbing companies can be employed to use acoustic leak detection units and pressure testing to locate leaks.

Water Wise Information Sheet(PDF, 521KB)

Home Water Audit(PDF, 110KB)