Share:

Water Services

« Back

Water Restrictions are now in place - click here for more information

 

Goondiwindi Regional Council is committed to maintaining high standards of Customer Service.  A full set of standards have been developed and are available from any of Council's offices.  For further information please view the following documents:

Current Works:

Water Interruptions:

Planned Interruptions:

Refer Notices page.

Mains Flushing:

Refer Notices page.

Programmed Works:

Refer Notices page.

Water Connections:

How much does it cost for a water connection?

Water Connection Fees  

Water Supply Charges:

Charges apply to users connected to the Council Water Reticulation System.

Water Supply Infrastructure Charge

Water Supply Consumption Charge

Purchase of Bulk Water from a Bore:

Bore Keys:

Bore keys can be purchased annually for access to the Goondiwindi and Toobeah bore. An annual application fee is payable before a key is issued. New keys are payable each financial year (1 July to 30 June). Separate keys are issued for each bore. 

Bulk Water from Council Standpipes:

Customers who are not on a Council water supply can buy potable water from Council's standpipes. 

Water must be paid in full prior to collection. The Applicant is then responsible for providing receipt details to the relevant nominated filling point for collection of water.

Nominated filling points:

* Goondiwindi Depot/Stores Office 

   West Street Goondiwindi

   9.30am to 12:00pm weekdays, excluding public holidays

 

* Inglewood Depot/Stores Office 

   Killen Street, Inglewood 

   9.30am to 12:00pm weekdays, excluding public holidays

 

* Texas - 24 hours notice must be given to the Texas Customer Service Office who will arrange a mutually agreed collection date, time & location.Water standpipes are located at Councils Goondiwindi, Inglewood and Texas Depots.

The total quantity of water required must be collected within 30 days from the date of purchase.  It is the resident’s responsibility to arrange for the collection and cartage of all water.  Council makes no guarantee of the drinking quality of the water once collected. Residents are encouraged to engage the services of an accredited drinking water carrier. 

Water collected by a non-permitted water carrier shall not be used for human consumption.

Council will only load vehicles to their legal capacity. It is up to the purchaser to get this information from the carrier and purchase an appropriate quantity of water for the vehicle delivering it.

Bulk Water from Council Standpipes (Drought Declared)

For residents purchasing water under the Supply of Domestic water to Drought Declared Area Policy, evidence must be provided showing they reside in a drought declared area within the local government area. This may be a Rates Notice or Utility Bill for the property. Water is not available to properties with a town water connection. The minimum load per collection is 1,000 litres (1 kilolitre).

Water must be paid in full prior to collection. The Applicant is then responsible for providing receipt details to the relevant nominated filling point for collection of water.

Nominated filling points: 

* Goondiwindi Depot/Stores Office 

   West Street Goondiwindi

   9.30am to 12:00pm weekdays, excluding public holidays

 

* Inglewood Depot/Stores Office 

   Killen Street, Inglewood 

   9.30am to 12:00pm weekdays, excluding public holidays

 

* Texas - 24 hours notice must be given to the Texas Customer Service Office who will arrange a mutually agreed collection date, time & location.

It is the resident’s responsibility to arrange for the collection and cartage of all water purchased under this policy. Council makes no guarantee of the drinking quality of the water once collected. Residents are encouraged to engage the services of an accredited drinking water carrier. 

Water collected by a non-permitted water carrier shall not be used for human consumption.

Council will only load vehicles to their legal capacity. It is up to the purchaser to get this information from the carrier and purchase an appropriate quantity of water for the vehicle delivering it.

How to read your water meter:

The black/white numbers, on the left, show the reading in kilolitres. These are the numbers used for billing purposes

The white/red numbers, on the right, show litres used.

If this dial continues to move when all water taps are turned off inside the property it may indicate you have a leak.

Water Leaks:

Repairing a Water Leak on your Property

If the water leak is in one of your pipes (the property owner's pipes), you should call a licensed plumber.  Please note that you will be charged for the water that your property uses while the leak remains unrepaired.

For further information please refer to GRC 0071 Concealed Water Leak Policy.

If the water leak is in one of Council's pipes, please call Goondiwindi Regional Council. 

  • To report a water leak during business hours contact please Council on 4671 7400
  • For Council Emergencies (outside business hours) in the Goondiwindi area please call 4671 4671
  • For Council Emergencies (outside business hours) in the Inglewood and Texas areas please call 4652 183

Water Conservation:

Water Wise Information Sheet

High Water Use Checklist for Households

There are a number of factors that may cause your water bill to increase. Slight changes within your household consumption or a concealed water leak can impact your bill.  The following checklist may help you narrow down what is causing the unusually high water bill.

  • Did you have any guests or extra laundry demands?
  • Have you had any new water appliance or fittings installed recently?
  • Do you see or hear water running or dripping from toilets, taps, pipes or hoses?
  • Have you made changes to your garden?
  • Is the timer working on your irrigation system?
  • If you have a swimming pool is the auto-fill system working properly?
  • Has your household been taking longer showers?
  • Have you had any recent leaks or plumbing work completed, that could have contributed to increased water use?
  • Are re-circulating pumps working on any ornamental water features?
  • Check your evaporative air conditioners are functioning correctly.

Water Saving Tips for Commercial Properties

  • Conduct monthly inspections of your business, focusing on piping joints, toilets, showers, taps, pump seals, hose nozzles, shut-off valves, cooling towers, etc.
  • Poorly maintained equipment can often be prone to leaks. Check any equipment that uses water on a regular basis and put in place preventative maintenance schedules to help avoid potential issues.
  • For underground or concealed pipe work, plumbing companies can be employed to use acoustic leak detection units and pressure testing to locate leaks. 

Forms